Merging duplicates
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      Merge history

      This guide explains how to view, search, and export your merge history in Dedupely.

      Every merge performed in Dedupely is recorded and accessible through the History page. Whether you’re reviewing past activity or troubleshooting a merge, your history gives you the visibility you need to stay in control.
      This guide covers how to view, search, and export your merge records—and what to do if you need to recover a merge.

      Viewing merge history

      To view your past merges:
      1. Go to the History page in the left-hand navigation menu.
      2. Use the dropdown at the top to filter by record type (e.g., Contacts, Companies, Deals).
      3. Search by record name or merge date to quickly find what you’re looking for.
      Dedupely displays key fields for each merged record to help you quickly review the results.
      Drill down into merges: Click on any entry will open a pop-up window showing:
      • All the records involved in that specific merge.
      • The merge result as it now appears in your CRM.
      • The winning values that were preserved during the merge.
      This provides a clear before-and-after view of what changed and helps confirm accuracy.
      Note: The History page shows a simplified view. To access full record details, use the export function.

      Exporting merge history

      You can download your full merge history as a CSV file for external review or backup. This export will include the original values for each duplicate record that was merged.
      This is especially helpful if:
      • You want to audit past merges.
      • You need to restore previous record versions manually in your CRM.
      ⚠️ Important: Linked items such as notes, activities, and associations are not included in the merge history export and cannot be restored through Dedupely.

      Undoing a merge

      Dedupely does not offer an automatic “undo” button for merges. This is due to the technical limitations of two-way CRM syncing and data integrity protections.
      If you need to recover a mistakenly merged group:
      1. Download the merge history CSV file.
      2. Use the original record values to recreate the duplicates manually in your CRM.
      Once recreated, return to Dedupely and merge them again correctly using your preferred method.

      Need help?

      Have questions about a merge or need help recovering data? Our team is here to help.
      Start a chat in the app or book a Zoom with support.